Terms of Use

These Terms of Use (“Terms”) are an agreement between Purview Services (“we”, “us”) and the company that signs up for People Agents (“Customer”), together with the people it invites (“Users”).

By creating an account or using People Agents, you agree to these Terms. If you accept on behalf of a company, you confirm that you have the authority to do so. If your company has a signed order form with us, that order form takes priority where it differs.

• Service: the People Agents platform, its AI agents, apps and related support.
• Customer Data: any data the Customer or its Users add to or connect with the Service.
• Agent: an AI feature that prepares or carries out work in the Service on the Customer's behalf.
• Order Form: the document or online checkout that lists the Customer's plan, users and fees.

• The Customer's admins decide who gets an account and what each role can see and do.
• Keep your sign-in details private. You are responsible for activity under your account.
• Tell us straight away at security@peopleagents.com if you think someone else has access to your account.

You agree not to:

• Upload data you do not have the right to share, or that breaks any law.
• Try to access data outside your role, or test our security without written permission.
• Disrupt the Service, overload it, or use it to send spam or harmful content.
• Copy, resell, or reverse engineer the Service, or use it to build a competing product.

Agents can prepare work such as follow-ups, reconciliations, approvals and replies. The Customer chooses which actions agents may take on their own and which need a person to approve.

AI output can be wrong. The Customer is responsible for reviewing work before approving it, and for decisions made using the Service.

The Customer owns its Customer Data. We use it only to provide and improve the Service, as described in our Privacy Policy, and never to train AI models shared with other customers. The Customer can export its data at any time.

• Fees are set out in the Order Form and are billed monthly or yearly in advance.
• Invoices are due within 30 days. Prices exclude GST and other applicable taxes.
• We give at least 30 days' notice before any price change, which applies from the next renewal.
• If payment is more than 30 days late, we may suspend the account after giving notice.

We own the Service, including its software, design and documentation. These Terms give the Customer a right to use the Service during its subscription, not ownership of it. If you send us feedback, we may use it to improve the Service.

The Customer may connect tools from other companies, such as CRM, accounting or chat apps. Those tools are covered by their own terms, and we are not responsible for how they work or handle data.

We aim for 99.9% monthly uptime, not counting planned maintenance that we announce in advance. Support is available by email, and we reply within one business day.

• The Customer can cancel at the end of any billing period from the admin settings.
• We may suspend access that breaks these Terms or puts the Service or other customers at risk.
• After cancellation, the Customer has 30 days to export its data before we delete it.

The Service is provided “as is”. To the extent the law allows, we do not promise it will be error-free or uninterrupted.

Our total liability for any claim is limited to the fees the Customer paid us in the 12 months before the claim. Neither side is liable for indirect losses such as lost profits or lost data.

These Terms are governed by the laws of India. Courts in Hyderabad, Telangana have exclusive jurisdiction over any dispute.

We may update these Terms from time to time. For significant changes, we will tell Customer admins by email at least 30 days before they take effect.